This CV
About Me
Former ServiceNow Business Analyst at Takeda SCE and Product Master Data Specialist at Fujitsu. Currently, I am learning web development, while simultaneously working on personal projects to further enhance myself in these areas.
Skills
- Business Analysis
- ServiceNow
- SAP PP/MM
- ITIL practices
- Master Data
- Microsoft Office
- Red Box Call Recording
Languages
Native / C2
Advanced / C1
Basic / A2
Programming
- HTML
- CSS & Tailwind CSS
- PHP (beginner level)
- Javascript (beginner level)
- Laravel (beginner level)
Awards
02/2020 | Fujitsu Technology Solutions Sp. z o.o.
Fujitsu Recognition Award for Implementations in Data Configuration
01/2020 | Fujitsu Technology Solutions Sp. z o.o.
Fujitsu Recognition Award for Coordinating S&R in a Team
07/2017 | Fujitsu Technology Solutions Sp. z o.o.
Fujitsu Centrica Finest Award for Best Performance
Pro Bono Work
09/2016 - Now
English teacher for A1-B2 level
Interests
- Foreign languages
- English literature
- Chess
- Travelling
- Court tennis
- Calisthenics
- Swimming
Work Experience
11/2021 - 03/2024 | Takeda S.C.E
Business Analyst (Service Now)
- - Collecting User Requirements - meetings with stakeholders
- - Managing User Stories in Service Now Visual Task Board (Agile)
- - Preparing Solution design mock-ups for ServiceNow enhancements
- - Creating Acceptance Criteria for the development team
- - Testing ServiceNow enhancements in Dev/QA/Test environments
- - Creating ServiceNow Reports, Dashboards and Knowledge Articles
- - Holding Peer Review sessions for more complex enhancements
08/2019 - 10/2021 | Fujitsu Technology Solutions
Technical Operations Specialist (Master Data)
- - Implementing and configuring Primergy servers in SAP PP/MM
- - Maintaining data throughout the whole Product Life Cycle
- - Coordinating data transfer across SharePoint, JPDM, SAP
- - Cooperating with Product Management Team from Germany & Japan
12/2017 - 08/2019 | Fujitsu Technology Solutions
Service Process Controller
- - Managing and maintaining Service Desk processes
- - Reviewing Call Quality and managing incidents
- - Managing escalations for UK customer
- - Reporting SLA & KPI
- - Coordinating Lean Management
11/2016 - 12/2017 | Fujitsu Technology Solutions
Service Desk Agent
- - Providing technical support for clients based in UK & US - ServiceNow
- - Supporting clients via call, email, and ServiceNow web chat
- - Building and utilizing ServiceNow Knowledge Articles
Education
10/2014 - 07/2016 | University of Lodz
Master - Logistics - Supply Chain Management
09/2015 - 05/2016 | University of the West of Scotland
Master - Management - Int'l. Management
Trainings & Certifications
05/2023 | Takeda S.C.E
Service Now Reports & Dashboards
08/2022 | Takeda S.C.E
Agile Foundations
11/2021 | Takeda S.C.E
Visual Task Board (Agile)
09/2020 | Fujitsu Technology Solutions Sp. z o.o.
Cyclic Knowledge transfer trainings for Primergy Products
11/2018 | Fujitsu Technology Solutions Sp. z o.o.
Effective Time Management Workshop
12/2017 | Fujitsu Technology Solutions Sp. z o.o.
Information Technology Infrastructure Library Workshop
09/2017 | Fujitsu Technology Solutions Sp. z o.o.
Sense and Respond for Activists Workshop
07/2015 | University of Cambridge